About Us

Our Philosophy

Inside-Out Learning is a global consulting firm based in Arizona. We change people from the inside out with our in-person and virtual programs, helping them transform their companies with increased employee engagement, improved retention, increased promotions, and revenue growth.

Over the past 20+ years, IOL has saved our clients over $1 billion dollars by helping improve organizational dynamics, increase employee engagement, raise retention rates, and develop next-generation executives. We have also helped our clients win over $2 billion dollars in new business with our Executive Presence and Presentation Skills program.

We know how to transform leaders with our award-winning research and have the bottom-line results to prove it. We look forward to working with you and your most important asset, your people.

Dr. Sharon Lamm-Hartman

Dr. Sharon Lamm-Hartman is Founder and CEO of Inside Out Learning, Inc. (IOL), an award‐winning global leadership, team and organization development consulting business. “Dr. Sharon” and IOL are active members of the Women’s President’s Organization (WPO). Only 3% of women-owned businesses gross the required revenue to qualify for WPO membership. IOL is certified with Women’s Business Enterprise National Council (WBENC) and Women Owned Small Business (WOSB). In addition to running IOL, Dr. Sharon is a global executive and presentation skills coach, leadership and organization development consultant, speaker, writer, educator, wife and mom.

With over 25 years of global experience, Sharon has worked across the United States and Europe as well as Beijing, Hong Kong, Singapore, and Thailand for clients such as American Express, GE’s Leadership Development Center, ExxonMobil, E*TRADE, ARCO Chemical, AstraZeneca, Fannie Mae, Arizona Society of CPA’s, Volvo, and the National Reconnaissance Office.

She has designed and delivered over 2,000 innovative programs, including many women’s development and executive presence and presentation skills programs. Dr. Sharon has coached thousands of CEO’s, executives, educators, professionals, and entrepreneurs worldwide.

For the past 16 years, Dr. Sharon served as a preferred executive coach for hundreds of Boeing Vice Presidents and Executives with exceptional results, including promotions, developmental job assignments, and saving E‐Series. She has personally designed and is teaching the Executive Presence and Presentation Skills Programs, and team development programs to thousands of Boeing employees. Over 80% of employees who participate in these programs achieve a promotion. Sharon also has her Top Secret Security Clearance and helps executive clients, program teams and customer relationships in classified environments.

She was the co‐founder and first Director of Central Phoenix Women, a networking organization for women leaders, and wrote a regular column for Phoenix Woman Magazine.

Dr. Sharon holds a doctorate from Columbia University in Leadership and Organization Development, a Masters in Industrial and Labor Relations from Cornell University, and two Bachelor degrees. She also has several coaching and assessment certifications.

Dr. Sharon has also served as an Adjunct Professor of Leadership at Columbia University and as an Adjunct Faculty member at The Center for Creative Leadership.

Dr. Sharon has been quoted on her views of coaching in numerous publications including, The New York Times, MORE magazine, and Oprah’s magazine, ‘O’ magazine. She has been honored and received awards from the Center for Creative Leadership and the Academy of Human Resource Development for her work and research on how to facilitate transformation in leadership development programs.

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Our Team

We have a large network of global consultants across North America, Europe and Asia.

Inside Out Learning, Inc.

Dr. Fariba Alamdari

Sr. Consultant

Dr. Fariba Alamdari is a Senior Consultant at Inside-Out Learning (IOL).

Dr. Fariba Alamdari has 30 years of senior executive leadership in the global aviation and aerospace industries.  For over a decade, Fariba led Marketing Strategy for the Boeing Commercial Airplane Group. In 2018, she took the role of Corporate Vice President leading the development and execution of new Customer Talent and Leadership Development programs for The Boeing Company.  Prior to Boeing, Fariba served as Chairman of UK Cranfield University’s Department of Air Transport, and Dean of the Faculty of Engineering, Manufacturing and Science where she taught and mentored many of the aerospace industry Senior Executives of today. She is on the advisory board of UW Centre for Leadership and Strategic Thinking.

Fariba is recognized as an inspiring, creative and strategic leader.  She has received several awards for her leadership, promotion of diversity and impact on the global aviation industry. She drives for compassionate leadership, inspiring teams and achieving improved results. She has delivered a TedTalk on the “Power of Diversity” . View Fariba’s TedTalk

Industry Experience: Aerospace, Education and Talent Development

Fariba’s Myers-Briggs type is ENTJ and her primary Executive Presence Qualities are Inspiration, Warmth, Sincerity, and Thoughtfulness.

Hobbies: Fariba enjoys walking and cycling. She loves visiting new places, family and friends. She finds gardening very relaxing.

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Crystal Blackwell

Sr. Consultant

Crystal Blackwell is a Senior Consultant at Inside-Out Learning (IOL).

Crystal has more than 20 years’ experience serving in senior leadership roles in Fortune 100 companies such as Liberty Mutual and Chase Bank. Crystal is an expert in enhancing workforce performance and helping employees optimize their professional development. In addition to her experience as a seasoned leader, Crystal partners with State Farm, City of Phoenix, City of Chandler, Collide, NXP, and Digital Alliance to provide consulting, leadership coaching, and training services. She gives leaders the knowledge, skills, and tools necessary to recruit and retain employees by making them feel empowered and included. Crystal’s gift is engaging her clients with tools and practical results-driven solutions. Additionally, she also enjoys working with organizations and work teams to create a positive and thriving work community with a particular emphasis on retaining top talent.

As a Certified Business Coach, Crystal’s mission is to guide leaders on their journey from where they are to where they want to be. She does this by focusing solely on their goals and creating a coaching plan built on trust and accountability. Crystal supports C-suite leaders by developing strategies to attract and retain high-performing talent for the 21st-century workplace.

Crystal is a member of Top Ladies of Distinction, Inc., and is an active member of The Chandler Chamber of Commerce. She holds a bachelor’s degree in Psychology, Business Management and is certified in Diversity Inclusion Training.

Fun Fact: Crystal enjoys Salsa dancing and making street tacos.

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Leo Caldwell

Sr. Consultant

Leo Caldwell (He/Him/They) is a Senior Consultant at Inside-Out Learning (IOL).

Leo is an award-winning virtual trainer and work-from-home veteran.

From a newspaper editor to a virtual corporate trainer, Leo brings his design expertise to any project. He has partnered with a diverse set of industries, including pharmaceutical companies, engine manufacturers, and non-profits.

He has a master’s in digital storytelling. He is passionate about sharing his story as a trans person to help change the world. He has been published in the Huffington Post, Gannett newspapers, and Slate.

Leo recently launched his inclusivity training business, Empathy By Design, that focuses on all-gender and LGBTQ+ training.

He lives in New Jersey with his son, wife and two dogs.

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Angela Garmon

Sr. Consultant

Angela is a Senior Consultant at Inside-Out Learning, Inc. (IOL)

Angela Garmon is a leading voice for effective change management. Angela is a sought after speaker and facilitator, who delivers a variety of engaging talks on topics that enable others to cultivate their desired results.

Angela’s career started in hospitality. She had the opportunity to work in 5 star and 5 diamond environments. Therefore, she understands the importance and impact of culture.

Working up the ranks to an Interim Director of Finance and Six Sigma Green Belt for Starwood Hotels & Resorts, Angela saved the company millions by creating a best practice project that became nationally recognized, which charted the course for her progression.

Now, she leverages these skills to develop the right strategies for her clients to produce high performing teams, while also maximizing their own leadership potential.

Angela enjoys speaking to executives, community leaders, entrepreneurs, and attorneys. When she speaks, Angela positions the audience in a way that allows her to gently challenge them to explore how they show up, understand who they influence, and discover ways they can lead change despite the obstacles they face.

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James Hartman

Managing Director

James Hartman (He/Him) is a Managing Director with Inside-Out Learning, Inc. (IOL).

James has over 20 years of experience as a sales professional at The Vanguard Group, Morgan Stanley Investment Management, and Charles Schwab, where his role was to manage and develop new client relationships resulting in millions of dollars in new business. He understands the importance of authenticity and executive presence when communicating with an audience.

James brings his experience presenting to clients, prospects, corporate boards as well as larger industry organizations to IOL.  James has held various leadership roles, from being President of his Toastmaster’s Club to serving on the board of Seacrest Investment Management. He is also very involved in Boy Scouts of America and his community through the YMCA and Desert Foothills Foodbank.

In his business development role with Inside-Out Learning, James manages corporate communication and marketing strategies to develop new client relationships. As a video reviewer James shares his unique insights as a public speaker obtained as a sales professional and member of Toastmasters.

James has a BS in Management from Indiana University of Pennsylvania and an MBA in financial management from Drexel University. He is passionate about helping others express their authenticity.

James lives in Cave Creek, AZ with his amazing wife, son and a variety of domesticated and wild animals (teenager not included).

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Brendan Doyle

Sr. Consultant

Brendan Doyle has been honoured to work with Dr. Sharon Lamm-Harman and the wider IOL team as a Contractor who provides local support to IOL Australian clients.

Whether as a senior manager, business owner or management consultant, Brendan has sought over the last 40 years to find the alchemy that results in aligned and engaged individuals and workplaces. As the automation of work continues, effective personal and inter/intragroup communication has never been more critical to organisational performance. Couple this with the continuing challenge of decreasing workforce engagement, organisations must focus on creating and maintaining an environment that allows individual and group purpose and identity to be aligned and satisfied.

  • Creator/Co-creator and workshop facilitator of major leadership development programs attended by thousands of participants from all leadership levels. Clients included: Telstra, Energy Australia, Phillip Morris, GlaxoSmithKline, Rio Tinto, Coles.
  • Senior executive strategy planning sessions. Facilitation of structured planning sessions to guide participants to explore current state through to identifying road map to desired future state.
  • Area/s of subject matter expertise; Leadership, Change Management, Facilitation, Education/training (including eLearning
  • Qualifications include a Bachelor of Business, Master of Education (Training & Development), and Master of Open & Flexible Learning
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Randy Ganacias

Sr. Consultant

Randy Ganacias is a Senior Consultant at Inside-Out Learning (IOL).

Since 2014, Randy has managed the technical and video production of IOL programs. He also assists in the development of presentations and pitches for leaders in aerospace, healthcare, and higher education with a list of thousands of leaders over the past 20 years. A recent consultation assisted in a contract award of over 300M.

Randy is also a product developer and inventor. His focus is always on the outcome and experience, whether it’s a consumer, decision-maker, or investor, his work and guidance reflects his empathetic, customer-centric approach.

Randy’s Meyer’s Briggs type is ISTJ, but he identifies as an ENFP when around his wife and an INTP at the poker table. His strongest Executive Presence qualities include thoughtfulness & clarity.

Hobbies include martial arts, photography, and poker. Although he played poker professionally for a short period, his wife and three kids can always tell when he’s bluffing.

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Rebecca Livesey

Sr. Consultant

Rebecca Livesey is a Senior Consultant for Inside-Out Learning (IOL).

She is an Executive Leader, Strategic Facilitator, Executive Coach, and Keynote Speaker dedicated to making a difference in the world of work. For over 20 years, she has worked in strategy and leadership roles across Australia and the UK, leading and facilitating complex change in large organizations. She has an MA in Mathematics from Oxford, is a behavioral profiler and has extensive expertise in mindset coaching and culture change.

Rebecca is regularly interviewed by the media on her approach to leadership and has been featured in CEO Magazine, Business Insider Australia, ANZ Bluenotes, and M2 Women. She is a regular contributor to Entrepreneur.com writing about leadership and business transformation.

Her absolute passion is helping leaders transform their organizations through their people.

Industry Experience: Resources, Energy, Logistics, Heavy Asset Industry, Education

Rebecca’s Myers Briggs type is ENFJ, and her primary Executive Presence Qualities are Inspiration, Confidence, and Warmth.

Hobbies: Being underwater, in a remote tropical location, interacting with sea creatures is one of her favorite things to do!

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Bridgett McGowen

Sr. Consultant

Bridgett McGowen is a Senior Consultant and Co-facilitator for Inside-Out Learning (IOL).

Bridgett McGowen is an award-winning international professional speaker; a 2019-2020 Forbes Coaches Council official member; the founder and owner of BMcTALKS Press, an independent publishing company; and the founder and owner of BMcTALKS Academy where she helps professional women be the most engaging, dynamic, incredible communicators ever.

Bridgett has been a professional speaker since 2001 and has spoken on programs alongside prominent figures such as former President Barack Obama, Deepak Chopra, Alex Rodriguez (A-Rod), Oprah Winfrey, Shonda Rhimes, Katie Couric, and Janelle Monae.

The prestigious University of Texas at Austin presented her with a Master Presenter Award; Canada-based One Woman has presented her with two Fearless Woman Awards; and she has facilitated hundreds of workshops, keynote and commencement addresses, conference sessions, trainings, and webinars to thousands of students and professionals who are positioned all around the globe.

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Lisa Ann Landry

Sr. Consultant

Lisa Ann Landry, MSM, is a Senior Consultant at Inside-Out Learning (IOL).

Over the past 24 years, Lisa Ann has been an international trainer and executive coach to thousands of managers and executives offering programs such as diversity and inclusion, management, communications, and emotional intelligence.

She is proud to have served on the board of the Greater Georgia Black Chamber of Commerce.

Her mission is H.O.P.E. that is Helping Other People Every Day through coaching and training to find better options for their lives and to move forward in their careers incorporating the IOL motto of “be better than their past best.”

Industry Experience: Healthcare, Technology, Manufacturing

Lisa Ann’s Myers-Briggs type is INFJ, and her primary Executive Presence Qualities are Passion, Warmth, and Inspiration.

Fun Fact: Lisa Ann published her first book in 2015 on content marketing, and it became an Amazon bestseller.

Hobbies: Lisa Ann enjoys golfing, developing her wit by watching Downton Abbey and taking scenic walks.

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Phillip Lechter

Sr. Consultant

Phillip Lechter is a Senior Leadership Consultant for Inside-Out Learning (IOL).

Phillip is an accomplished business executive, entrepreneur, business and executive coach, international speaker and mentor with a strong focus on leadership and family values. Over the past 20 years Phillip has worked with a vast array of businesses from start-ups, SMBs and fortune 500.  Phillip is also the co-creator of ThriveTime for Teens, a finance and life-skills reality board game and host of the online show “Book of the Week”.

His greatest satisfaction comes from driving transformation through practical application that creates a clear ‘aha’ moment.

Industry Experience: Education, SaaS, Manufacturing, Aerospace and Finance

Phillip’s Myers-Briggs type is ENFJ and his Executive Presence Qualities that he focuses on are Confidence, Sincerity and Poise/Polish.

Fun Fact: Phillip earned Wisconsin State Champion for TaeKwonDo for two consecutive years and represented the Wisconsin in the Junior Olympics.

Hobbies: Phillip enjoys the outdoors, off-roading, and all sports.

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Kathy Moodie

Kathy Moodie

Sr. Consultant

Kathy Moodie is a Senior Consultant and Co-facilitator for Inside-Out Learning (IOL).

Kathy Moodie specializes in diversity and inclusion for individuals, companies, and those looking to energize their advocacy for diversity.  Kathy has coached and mentored over 100 individuals and helped them achieve a greater than 95% success rate in their career advancement.  Her specialty is understanding individuals’ talents and skills to forge forward; while maximizing her clients attributes to ensure “a seat at the table”.

Kathy’s strong leadership, focus, and collaborative approach enabled her to attain the Vice President of Field Operations, at The Boeing Company, delivering wide-body airplanes to customers throughout the world; a position previously never held by a woman.  Her determination, action-oriented and results driven performance earned her success in aviation, an industry with only 8% female executives.

Kathy’s experience in aviation, manufacturing, and operations amplified her ability to spearhead a large multi-functional organization. She was responsible for aligning, standardizing, and strengthening the Everett site (~42,000 employees) with transformation in infrastructure, material/logistics, tooling/equipment and new technology. Moodie’s ability to cultivate relationships with customers and suppliers, along with stream-lining production, strengthened The Boeing Company’s delivery operations.

Kathy is passionate about developing talent and advocating for diversity and participates on numerous boards, most recently with United Way of Snohomish County; an organization that helps to build a community where all families have access to opportunity for generations to come.

Moodie has an MBA from Seattle University, and a bachelors’ degree in Business Administration from Western State College of Colorado.  She also graduated from Harvard Business School’s Advanced Management Program.  She is a private pilot and active in water ski tournaments.

Kathy is actively supported by her husband and 22-year old daughter in ensuring balance, health and fun are achieved.

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Marsha Petrie Sue

Sr. Consultant

Marsha Petrie Sue, MBA, has been a Senior Consultant and Co-facilitator for Inside-Out Learning (IOL) since 2017.

She is a retired Executive Vice President, Westinghouse Financial Services, American Directory. During her time there, her focus was turnaround, due diligence, sales, and marketing.

Over the past 25 years, Marsha has tailored presentations for Fortune 500 companies, Associations, and Government Agencies. She has also been an Executive Coach for the leadership teams such as American Express, Boeing, Shell Oil, Best Western Hotels, Alcor, Quest H&W, and more.

Marsha is a facilitator for the Myers Briggs Type Indicator Assessment Instrument and a Certified Virtual Presenter.

She is the author of best-selling management, communication and leadership books that have been translated into over 14 languages.

Marsha received her Masters of Business Administration and attended Darden Business School.

She lives in Arizona with her husband Al, spending many volunteer hours on conservation projects. She is an outdoors woman and an avid fisherperson!

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Claude McLean Jr.

Sr. Consultant

Claude McLean Jr. is a Senior Consultant and Co-facilitator for Inside-Out Learning (IOL).

With over 18 years in the Financial Services and Insurance industry, Claude McLean Jr. brings his unique skill set and extensive knowledge to his role as a Consultant with Inside Out Learning.

Prior to joining Inside-Out Learning, Inc. Claude worked for Cole Capital, Jackson National Life Insurance and Old Mutual Financial Network. His banking experience  includes working for Sun Trust and Bank Of America.  Mr. Mclean is a former Toast Masters Champion and still remains an active member today.

Mr. McLean’s diverse background in Presentations, Public speaking Coaching and Development gives him the ability to provide both comprehensive and consultative  support to his clients.

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Jim Meier

Sr. Consultant

Mr. Meier has been a Senior Leadership Consultant with IOL since his retirement from full-time employment in early 2018.

He began his career in the aerospace industry nearly 40-years ago. He has held positions in operations, marketing, business development, contracts, program management and was a registered federal lobbyist.

For 31 years of his career, Jim was a senior executive with Sabreliner Corporation and its predecessor company, Rockwell International. He reported to the Chairman and CEO of the company. He left Sabreliner in 2011 to pursue his consulting business.

In addition to his executive responsibilities, his position placed him in numerous meetings with key defense aerospace senior executive members from Boeing, Lockheed Martin and Northrop Grumman. As a lobbyist, Jim provided briefings to US House of Representatives and the Senate, along with senior military officers.

He is a graduate of Franklin University with a degree in Business Administration with graduate studies in Leadership from the Mendoza College of Business at the University of Notre Dame.

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Laray Gates

Sr. Consultant

Working hard behind the scenes, LaRay not only creates materials for in-person and online training, but also produces virtual workshop sessions and webinars. LaRay has worked as a freelance graphic designer for over 25 years. In 2020, with the onset of Covid-19, she quickly stepped into the role of virtual producer to help her partners transition for in-person to online training and enjoyed seeing the content in action.

Work-life balance is one of LaRay’s passions. To help others gain more balance in their lives, LaRay has donated her time by created countless logos for women entrepreneurs starting up a side business from their homes.

Earning a BA in Communications with an emphasis in Public Relations from Brigham Young University, LaRay has used her background to create materials that are not only visually stunning, but also create a clear and compelling call-to-action for the reader.

LaRay was born and raised in San Jose, CA, but has called Utah her home for the last 20 years. She enjoys the rural life, including running in the canyons, camping with her family, and being the “team mom” for her youngest son’s football and wrestling teams.

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Elaine Ralls

Sr. Consultant

Elaine Ralls, Ph.D, Senior Consultant at Inside-Out Learning (IOL).

Elaine’s experience crosses several industries, prioritizing leadership effectiveness and business strategies that support success in evolving organizational environments.  Elaine has a BS, an MBA, and a Ph.D. in business strategy and holds certifications in case management and vocational  counseling.  Her dissertation research explored measuring the ROI on advertising and marketing investments, and one of the businesses she co-founded is Commit Agency, a nationally recognized advertising agency headquartered in Arizona.

Elaine successfully built one of America’s first comprehensive return to-work programs, which was acquired by NovaCare, a national leader in rehabilitation, and was an organizer of a denovo Arizona chartered bank that merged with publicly held Bank 34 where she now serves on the Board of Directors and as Chairperson of the Audit committee.

“Finding the gap” is her passion, and has led to many additional business opportunities. Elaine was dubbed a “serial entrepreneur” by Biz AZ Magazine and is a sought-after speaker on leadership, relationship effectiveness and branding.

Elaine’s desire to live her own personal brand of “One Big Life” challenges her to make a positive impact at work, in her family, with friends and in the community. She is a founding member of Women Presidents’ Organization and has served on the board of the Better Business Bureau, the Boys & Girls Clubs of Metro Phoenix, AZ Foundation for Women, and Women on Boards, a national organization preparing women for board service. Elaine spent years as part of Vistage, an international organization of CEOs, has been an adjunct  professor at the Colangelo College of Business at Grand Canyon University, is an active Rotarian, and is an enthusiastic lifelong learner.

In between her time on the golf course and in various board rooms, Elaine supports others to find and stay in the place of most potential and live their own “OneBigLife”. She enjoys working with forward-thinking individuals and teams who are striving to create long term and meaningful relationships.

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Kaela Petty

Manager, LTM

Kaela Petty (she/her), Manager of Learning, Technology & Marketing, is a skilled and detail-oriented member of the Inside-Out Learning team. She is passionate about creative problem-solving and strives to develop efficient processes while maintaining a high level of excellence.

As the learning, technology, and marketing manager, she brings 10 years of instructional design experience, including the design, development, and management of over a dozen online courses.

Kaela received her B.A. in English from Duke University and joined the AmeriCorps program, Teach For America, in 2012.

Her Myers-Briggs type is ISFJ, and her Authentic Presence Qualities are Openness, Integrity, and Trustworthiness.

In her free time, Kaela enjoys puttering around in her garden and turning clay into pottery.

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Brett Piper

Sr. Consultant

Brett Piper (he/him), Sr. Consultant at Inside-Out Learning (IOL).

Brett is a skilled and goal-oriented Technical Analyst who is highly passionate about using modern technologies to develop and support engaging and highly scalable customer-facing applications. His focus is on building new things, solving complex problems and working across discipline lines.

Brett received his B.S. in Information Technology from Southern New Hampshire University.

Brett’s Myers-Briggs type is INFJ and his primary Executive Presence Qualities are Warmth, Sincerity and Thoughtfulness.

Fun Fact: Brett has seen 50+ different musicals and has no plans on stopping now.

Hobbies: Brett is an avid Laker fan who tries his best to watch every minute they play. He also loves getting lost in a cutting edge video game, especially those with an open world concept. Above all, Brett enjoys spending every possible moment with his family.

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Mark Spiwak

Sr. Consultant

Mark Spiwak is a Senior Consultant with SCI Access at Inside-Out Learning (IOL).

Mark retired from the Boeing Company, with almost 33 years of service, as President of Boeing Satellite Systems International, Inc. and Vice President of Commercial Satellite Systems at the end of 2017.

He has over three decades of business and engineering leadership experience supporting global commercial and government customers. Mark is a transformational leader and facilitator who has been involved with and led organizational re-alignments and helped customers significantly improve their business performance. Mark is passionate about mentoring and developing strong personal and professional relationships. He also served on the Board of TreePeople, a non-profit leader in environmental change.

Mark is also a Board member of KenCast, a secure broadcasting company specializing in secure content delivery utilizing patented Forward Error Correction (FEC) capabilities.

Spiwak received a B.S. in mechanical engineering from the University of Dayton, and an M.S. in mechanical engineering from the University of Southern California.

Mark’s Myers-Briggs type is ENTP, and his primary Executive Presence Qualities are Passion, Inspiration, and Openness.

Hobbies: Mark enjoys staying fit, is a USA Rugby fanatic, and enjoys reading in his downtime.

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Aleah Smith

Program Coordinator

Aleah Smith (she/her), Program Coordinator for Inside-Out Learning (IOL).

Aleah is an organized and goal-oriented program coordinator who is highly passionate about personal development and career growth. Her focus is making little changes in people’s lives that will positively impact their career and personal lives.

Aleah received her B.S. in Public Health from the University of Arizona in Tucson, AZ and worked in healthcare for 4 years before changing career fields.

Aleah’s Myers-Briggs type is ESTJ and is primarily recognized as a Point Person.

Hobbies: Aleah is an avid sports fan, especially NFL and College football games. She also loves getting lost in a good book. Her favorite genres are suspense, romance and personal development. Above all, Aleah cherishes spending time with her friends and family and traveling.

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Diane Shapiro

Sr. Consultant

Dr. Diane Shapiro is a Senior Consultant with SCI Access at Inside-Out Learning (IOL).

Over the past 30+ years, Dr. Shapiro had many interesting and challenging experiences, including being an Assistant professor at UCLA and held numerous positions at The Boeing Company during her tenure. At Boeing, she assisted in winning the C-17 aircrew training proposal, worked in the Quality and Business areas and led Flight Operations, Accident Investigations and Safety for several years. She ended her Boeing career as Director of Human Resources for the Satellite business. In addition to Human Resources, she was an assistant to the President of Network and Space Systems.

Dr. Shapiro is a member of the UCLA HARRT organization which includes Human Resources researchers interacting with practicing HR leaders to learn the science and share experiences within the changing Human Resources field.

Her passion is in helping people grow and leveraging their strengths.

Industry Experience: Academia, Aerospace & Non-Profit

Dr. Shapiro’s Myers-Briggs type is INTJ, and she is a very empathic and caring person.

Fun Fact: Dr. Shapiro flew a DC-9 test airplane from Yuma Arizona to the Long Beach Airport on its very last flight. Her grin was so large, the tower personnel couldn’t help but notice.

Hobbies: Dr. Shapiro enjoys exercising in her free time and enjoying the sunny California weather.

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Nicholas Jiles

Sr. Consultant

Nicholas Jiles is a Transformational Leadership Coach, International Speaker, a sought-after
leadership/management trainer as well as a DISC and Emotional Intelligence Trainer. Nicholas is a
training expert in the areas of leadership, training, feedback methods, and coaching. He is a military
veteran and has impacted countless lives across the Department of Defense through leadership training
and personal growth. Nicholas has an exclusive way of connecting with individuals and audiences to
engage, educate, motivate, and inspire those who are looking to increase their awareness.
Nicholas first found his passion for helping people through training after entering the military in 1998.
After a few months at his first duty station, he was requested to help train B-52 pilots in Chemical
Warfare Decontamination procedures. After showing his initiative and teaching ability, he was
requested to continue assisting in teaching more classes to the pilots for annual certification training.
Later in his career Nicholas volunteered to become a Military Training Instructor at Lackland AFB, TX
where he trained over 2,000 trainees during his time before being hand selected to transfer to Maxwell
AFB, AL where he trained Air Force officers. As an instructor at Officer Training School, Nicholas
developed a passion for teaching leadership to his students and mentored fellow commissioned officer
instructors. With an in-depth knowledge of leadership training and his ability to engage and effectively
communicate with installation leaders, he was once again chosen by the installation commander to lead
an inspection of all commissioned education programs. In this capacity, he increased accountability in
custom and courtesies, dress and appearance, as well as mentoring programs between senior and junior
leaders. After his tour was over, Nicholas relocated to Laughlin AFB, TX where he was chosen to work in
the Inspector General office as the superintendent. While in the IG office, he led numerous installation
inspections, performed surveys, and performance assessments, as well as briefed installation leadership
on effective ways to lead and increase unit performance capabilities. Nicholas has thousands of hours
of training over his 21 years of military service and after he retired, he wanted to continue training,
coaching, and speaking in the civilian sector. When he trains, he trains with passion and enthusiasm with
a willingness to inspire his audience to become better leaders. His training and coaching have impacted
business owners and managers. His training has motivated audiences to revive their leadership
capabilities and recognize their true potential in the workplace. Not only is Nicholas a sought-after
trainer and speaker but he is also EQ-i 2.0, EQ 360, and DISC certified to help organizations understand
more effective ways to communicate, enhance relationships, understand, and control their emotions as
well as understand others’ emotions. He also helps clients identify blind spots in themselves and their
organization through coaching techniques.
He has spoken on one of the largest speaker platforms in the United States, Leadership Experience Tour,
platforms in the UK, Leadership Summits, Exposure TV network, and other streaming services viewed all
over the world.  His passion for helping people and improving leadership capabilities has made him a
vital asset in the business world.

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Christina DeZoysa

Executive Assistant

Christina is an administrative professional with over 15 years of experience in office management, administrative support, accounting and HR. Motivated by service, Christina believes in going above and beyond a job description and brings a team-building attitude to the company, along with endless positivity and dedication.

Christina is originally from the tropical island of Sri Lanka. She calls Utah home, where she currently lives with her husband and two sons.

When she is not working, Christina enjoys the great outdoors, hiking and camping with her family in the summer, and prefers to snuggle up on the couch with her kids and watch horror movies on cold winter nights.  

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